Privacy Policy

PFS Ecosystem Marketplace

Welcome to PFS Ecosystem Marketplace. We are committed to protecting your privacy and ensuring that your personal information is handled responsibly and securely.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use our website, mobile applications, and related services.

By using the Platform, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

When you register or use our Platform, we may collect:

Full name
Email address
Phone number
Company or organization name
Job title
Business address
Profile photo
Government-issued identification (for verification)
Tax or regulatory information where applicable

Business Information

For registered service providers, we may collect:

Business registration details
Business licenses
Certifications
Service categories
Areas of expertise
Pricing information
Operating locations

Payment Information

Where payments are processed through the Platform, we may collect:

Payment transaction details
Billing information
Invoice records

Payment card information is processed securely by trusted third-party payment providers. We do not store your complete card details.

Usage Information

We automatically collect:

IP address
Browser type
Device information
Operating system
Pages visited
Search queries
Time spent on pages
Clickstream data
Referring website
Session activity

Cookies and Similar Technologies

We use cookies and similar technologies to:

Remember your preferences
Improve website functionality
Analyze website traffic
Enhance user experience
Deliver relevant content

You may manage cookie preferences through your browser settings.

2. How We Use Your Information

We use your information to:

Create and manage your account
Verify user identities
Match businesses with service providers
Improve search accuracy
Facilitate communication
Process transactions
Respond to inquiries
Provide customer support
Personalize your experience
Improve our services
Monitor platform performance
Detect fraud and suspicious activity
Enforce our Terms of Use
Comply with legal obligations

3. Provider Verification

To maintain a trusted marketplace, we may verify:

Business registration
Identity documents
Professional certifications
Licenses
Company information
Contact details

Verification does not constitute an endorsement or guarantee of services but helps promote trust within the marketplace.

4. Information Sharing

We do not sell your personal information.

We may share information with:

Service Providers

Trusted third parties that help us operate the Platform, including:

Cloud hosting providers
Payment processors
Analytics providers
Email service providers

Marketplace Users

Certain profile information may be visible to other users, including:

Business name
Services offered
Company description
Ratings and reviews
Verification status
Business location

Legal Requirements

We may disclose information if required to:

Comply with applicable laws
Respond to lawful requests from authorities
Protect users
Prevent fraud
Enforce legal rights

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

Encryption of sensitive data
Secure data transmission (SSL/TLS)
Access controls
Regular security monitoring
Data backups
User authentication
Activity monitoring

While we strive to protect your information, no method of transmission or storage is completely secure.

6. Data Retention

We retain personal information only for as long as necessary to:

Provide our services
Meet legal obligations
Resolve disputes
Enforce agreements
Maintain business records

When information is no longer required, it is securely deleted or anonymized.

7. Your Rights

Depending on your location, you may have the right to:

Access your personal information
Correct inaccurate information
Update your profile
Delete your account
Request deletion of personal data
Restrict certain processing
Object to marketing communications
Request a copy of your information
Withdraw consent where applicable

Requests may be submitted using the contact information below.

8. Third-Party Service

The Platform may contain links to third-party websites or integrate third-party services.

We are not responsible for the privacy practices or content of those third parties. We encourage users to review their respective privacy policies.

9. International Data Transfers

Where necessary, your information may be processed or stored in countries other than your own. When transferring personal data internationally, we implement appropriate safeguards to protect your information in accordance with applicable laws.

10. Marketing Communications

With your consent, we may send:

Platform updates
Product announcements
Newsletters
Event invitations
Promotional communications

You may opt out of marketing communications at any time by using the unsubscribe link or updating your account preferences.

11. Cookies Policy

Our Platform uses cookies to:

Authenticate users
Remember login sessions
Improve performance
Measure website traffic
Personalize user experiences

You may disable cookies through your browser settings; however, some features of the Platform may not function properly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

When material changes are made, we will, where appropriate, notify users through the Platform or by email.

13. Compliance

This Privacy Policy is intended to align with applicable privacy and data protection laws, including, where relevant:

Nigeria Data Protection Act (NDPA)
General Data Protection Regulation (GDPR)
UK GDPR
Other applicable regional privacy laws

Users are encouraged to review this Privacy Policy periodically to stay informed about how their information is collected, used, and protected.